Your satisfaction is the most important thing to us. It is our highest goal to be as open and transparent as possible in all we do as a company. To that end, here are our “policies, disclaimers, terms and conditions of service” as our attorney calls them. We like to call it being upfront.
We‘ve tried our best to keep it real. So, if you see something that hasn’t been addressed, or if the meaning is lost to you in some legal mumbo jumbo and you have questions, please Contact Us and let us know!
As a welcome guest on our website, aromatherapyguild.com, you should be aware that we (like all websites) have policies in place. You can think of them as the ground rules. We do so for two reasons: First, so you know what to expect when you come to our website to shop. Nobody likes unpleasant surprises or feeling caught in a "gotcha" situation. That's something we never want our customers to experience. So, we want to be clear from the beginning. The second reason is to clarify our mutual rights in certain instances. We're in the business of providing quality wellness products to a wide variety of people. To do that well, it's important to let everyone know where we are coming from before doing business. It makes for a smooth, professional experience for all of us!
With that said, you should know that by accessing aromatherapyguild.com you accept and agree to the policies stated on this page. You should also know that as we grow, we may need to update these policies from time to time. You can always find the most current version right here at http://aromatherapyguild.com/policy/. If you ever have questions or comments, you can always reach us through our Contact Us page or the snail-mail address listed there.
Shipping is free for all orders totaling $50 or more!
Please allow 2-3 business days for your order to be processed, and additional time for shipping. Shipping time will vary depending on the method you choose at checkout.
Shipping is limited to the United States for orders placed on our website. If you are outside the U.S. and would like to make a purchase, we'd love to hear from you! Please contact us via the form on our Contact Us page for instructions. Be sure to include your shipping address in your note!
Your satisfaction is our top priority. We hope that you'll never want to return our products, but if for any reason you're unhappy with your order, please let us know via the contact information found on your receipt within seven days of your product's delivery date.
If your order was incorrect or was damaged during shipping, we will send you a pre-paid return shipping label and may ask you to send back the unopened items in the condition they arrived for inspection. Once we get the return, we will resend you a replacement order at no additional cost to you!
If you are unsatisfied with your order for any other reason, we want to know! We will gladly refund your purchase price, minus the cost of shipping, upon return of the products. But you must contact us before returning the products, or no refund can be made.
No one wants the bad guys to get their personal financial information. We go to great lengths to be sure they won't get yours. Secure payments can be made confidently on our website with major credit or debit cards, or through your PayPal account. Aromatherapy Guild doesn't store credit card or bank information, ever. In fact, we never see it!
Explained in geek-speak, our website uses 128-bit SSL security encryption to protect your data. We also have a professionally "signed" security certificate provided by Comodo Group, Inc. to offer the strongest level of protection for our customers. It's the state of the art in Internet security!
Protecting the information you share with us is a duty we take very seriously. We will never share your personal information with any third party. Plus, we never store any credit card or bank information. All that data is handled exclusively by our credit card processing vendor. When you place your order, your credit card information goes directly to them, not us!
The information we do store, such as your name, address, email and other contact information, is only used by us so we can process your order, keep track of your order history, remember your preferences, and better enhance your experience on our site, and that's it.
We only send you emails regarding your orders unless you want to hear more from us. We do have a fantastic newsletter that we send on a very occasional basis. In it you will find news on our latest discoveries and research, upcoming products, exclusive discounts and other offers. But it's completely optional and you can subscribe and unsubscribe any time you wish!
As a security measure, we also log the IP address of all incoming orders. It's part of our site's security, and it helps us make our website a safe, secure place for you to shop in confidence!
Our products are made from the finest ingredients available, which in many cases means that they are not the cheapest ingredients available. We do our best to offer our products at the most reasonable prices possible. But the reality is that our prices may necessarily change over time. Given the choice, we would rather change the price than compromise the quality of our products with lesser ingredients. Still, rest assured, you will never pay more for our products than what is stated on our website at the time you submit your order. We never have hidden costs, membership fees or vague handling charges, ever.
We believe our products to be the new standard in complementary and alternative medicine. We build our products, and our reputation, on holistic research and clinical evidence. There is a wonderful opportunity for you to earn more in your health care business as a retailer of Aromatherapy Guild products. To be sure, our wholesale pricing is a direct business to business relationship. We are not a multi-level or network marketing company. If you buy more than you would for your personal use to resell, wholesale pricing makes sense. The more you buy, the better your price can be, and the more you can earn. We offer other incentives, too! But there are no points, no values, no ranks, no reps, no titles, no tiered membership plans, and no dues.
Should you qualify as a wholesale customer, you will receive a distinct set of pricing policies that apply. If you are interested in earning more with Aromatherapy Guild products in your spa or holistic practice, or you are a retailer or distributor who would like to carry our products, you may be entitled to significant discounts and incentives. We also offer free marketing materials, too! Please introduce yourself now via our Contact Us page and we will send you the deets!
Staying healthy begins with staying safe! Aromatherapy Guild makes integrative, alternative and complementary medicine products that address a wide range of health and wellness issues. Each of our products has its own set of directions, ingredients, cautions and warnings. Please refer to the labeling and webpage for the specific product you are using.
Still, there are some basic things to consider when using any of our products.
- Keep out of reach of children.
- Do not use Aromatherapy Guild products internally.
- Avoid contact with eyes or mucus membranes.
- If accidentally ingested, call a poison control center or a doctor for treatment advice.
- Do not apply to wounds or damaged, broken or irritated skin.
- Do not use if you have any skin allergies, or are allergic or sensitive to any botanical ingredients.
- If you are pregnant or breast-feeding, ask a health professional before using our products.
- Consult a doctor before using with children under 12 years of age.
All of the ingredients in our products are 100% natural and are “generally regarded as safe” (GRAS) as define by the FDA. That does not mean they are completely harmless if used incorrectly or in ways other than what is stated in the products' directions. Common sense must apply in their usage. There's a lot of misinformation about essential oils and alternative medicine from many sources. Just because you read something in a blog doesn't mean it's true! The same is true for something you may have read in print, seen in a TV ad or heard in a sales pitch from a network marketer. Sometimes it is difficult to know who to believe!
That's why Aromatherapy Guild is committed to backing up our claims with research. Use our products according to their directions, and you can trust they will do what we say, safely. All our formulas are created according to the safety standards of the International Fragrance Association (IFRA), a higher level of safety standards for topical products than any country's laws and regulations.
Under no circumstances will Aromatherapy Guild, its owners, employees or related companies be held liable for the use of our products in ways other than described in its labeling. And for pete's sake, no matter what anyone tells you, don't drink essential oils! Not even a little bit once in a while!!
Other common sense advice:
Stop using our products and ask a doctor if:
- Your condition worsens.
- Your condition persists.
- Your condition clears up and returns.
- Redness is present.
- Irritation develops.
The information provided here should never be considered a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition!
Some of our products contain FDA recognized active ingredients. Use only as directed. Only these specific active ingredients are considered by the FDA to be "generally regarded as safe and effective"(GRASE). This does not constitute an endorsement or approval of the FDA. Claims of effectiveness for these active ingredients are limited to the specific indications found on the products' labeling.
Statements on this website have not been evaluated by the FDA. Except where explicitly stated on labeling as "Drug Facts," Aromatherapy Guild products and their accompanying information are not intended to diagnose, treat, cure or prevent any disease. Never disregard medical advice or delay in seeking it because of something you have read on our site (or any website!).
If you have any questions, comments or suggestions, you can reach out to us at our Contact Us page. Used correctly, Aromatherapy Guild products offer you a safe, easy and effective way to find balance and live a healthy lifestyle!
At Aromatherapy Guild, we do more than make great products. We make great brands! This website, its content, its images, its videos, our product art, label copy and collateral media are all © 2015 Aromatherapy Guild.
"Aromatherapy Guild," "AG," the square "AG" logo, DaoSpa, DaoMed, Diagnos, "Qi Codes," True Aromatherapy," "Breath in new life," "For Mind, Body and Mood," and the individual names of the our products and bottle designs are all trademarks of Aromatherapy Guild.
Please address any intellectual property questions to us via our Contact Us page using the subject "Media Inquiry."